Frequently Asked Questions
Quick answers about shopping sarees, kurtis, kurta sets, order placement, invoice, cancellation, return, refund and delivery tracking.
Keep your order number, billing email, mobile number and payment details ready before contacting support.
Shopping made clear.
These FAQs explain the real online shopping flow for ModeriA customers.
What does ModeriA sell?
ModeriA sells women fashion products including sarees, kurtis, kurta sets, ethnic wear and everyday fashion styles. Product availability may change based on stock and new collections.
How can I place an order?
Visit the Shop page, select your product, choose available options if required, add the item to cart, go to checkout, enter billing and shipping details, select payment method and place the order.
Where can I view my order?
Login to your account and go to My Account → Orders. You can view your order number, product details, order status, billing details and available actions.
How can I track my order?
Use the Order Tracking page with your order details. Tracking updates usually appear after your order is packed and dispatched by the courier partner.
How can I download my invoice?
Login to My Account → Orders and open the required order. If invoice download or print option is enabled, you can download or print the invoice from the order details page.
Can I cancel my order?
Orders can usually be cancelled only before dispatch. Once the order is shipped, cancellation may not be possible and the return policy may apply after delivery.
Why is the cancel button not showing?
The cancel button may not appear if the order is already shipped, completed, delivered, cancelled, refunded or not eligible for cancellation under the current order status.
What is the return policy?
Returns may be accepted for eligible products in cases such as wrong product, damaged product, defective product or product mismatch. The item must be unused, unwashed, undamaged and returned with original tags, labels and packaging.
Which products are not returnable?
Products may not be returnable if they are used, washed, damaged by the customer, altered, missing tags, missing packaging, hygiene-sensitive, customized or marked as non-returnable on the product page.
How do I request a return or replacement?
Contact support with your order number, billing email, mobile number, reason, product photos, packaging photos and invoice copy if available. The support team will review the request as per policy.
When will I receive my refund?
Refunds are processed only after approval. For return cases, the product must pass quality check. Refund time may depend on bank and payment gateway processing.
Payment was deducted but order is not visible. What should I do?
Please wait for a short time and check your email, SMS and My Account section. If the order is still not visible, contact support with payment screenshot, transaction ID, amount, date, email and mobile number.